Feedback
We welcome both positive and negative feedback from our patients, if you’ve got something nice to say about us or any suggestions about how we could improve our service please click on the button below.
We welcome both positive and negative feedback from our patients, if you’ve got something nice to say about us or any suggestions about how we could improve our service please click on the button below.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system adheres to national criteria.
We hope that most problems can be sorted out easily and quickly, often at the time they arise. If your problem cannot be dealt with in this way and you wish to make a complaint, please let us know as soon as possible as this will enable us to establish what happened more easily. If it is not possible to do this, please let us have your complaint;
Complaints should be addressed to Miss P Pattinson, Complaints Manager. Alternatively, you could arrange an appointment with Miss Pattinson in order to discuss your concerns. The complaints procedure will be explained to you in detail.
We shall acknowledge your complaint within 10 working days and aim to have your complaint investigated as soon as possible once we have collected all relevant information. We should then be in a position to offer you an explanation, or a meeting with those involved. We shall aim to;
Please note that we adhere strictly to the rules of confidentiality. If you wish to complain on behalf of someone else, we must have their written permission to do so, unless they are incapable of providing this through mental or physical disability.
If you feel you cannot raise your complaint with us or are dissatisfied with the outcome of your complaint you should contact
NHS Patients
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 2233
Email: england.contactus@nhs.net
Private Patients
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA